Summers are often quiet in the world of higher ed, but it also means a new class of freshmen is just around the corner. 

2020 accelerated digital transformation at many higher education institutions as they were forced to quickly adapt to a remote environment. This led innovative schools towards selecting a chatbot to enhance their communication with students while streamlining their customer service.

Every college class always has one trend that excites students, yet confuses administrators. In 2021, that trend is TikTok. 

The world of higher education is constantly changing, and that has never been more true in the past year. 

It can be difficult to track the latest trends in higher education. What was true today might not be true tomorrow.

The onset of the Coronavirus forever changed higher education as close quarters and socialization suddenly turned universities and colleges into petri dishes.

If you’ve been following the NCAA basketball tournament this year, you might have heard one of the biggest stories to come out of the event was the disparity in accommodations between the men’s and women’s basketball teams. Most notably, while the men had a full weight room at their tournament site in Indianapolis, the women’s weight room only had dumbbells under 30 pounds and a few yoga mats.

Students Prefer Chatbots According to Study

University Information Technology Services (UITS) at Indiana University has a large, award-winning online knowledge base, started in 1988. For years, their self-help search tool has been a well-developed function on IU’s website to provide on-demand IT support. The search tool functions similarly to a Google search, where a user enters key search terms to retrieve a ranked list of knowledge base articles.

If you’re a college basketball fan, there is no better time of year than March when the top 64 teams in the country square-off for arguably the most dramatic tournament in all of sports. 

When preparing to add a chatbot to your website, you will likely face the decision over when to keep the chatbot live and when to switch to live chat. But for those who are new to the world of chatbots, the differences might not even be apparent to the untrained administrator.