How Chatbots Help Healthcare Providers Embrace Consumerism

Dec 10, 2021 12:54:44 PM / by Connie Mack

The Healthcare Financial Management Association (HFMA) recently published the Consumerism Maturity Model as a new tool for providers of all types, including hospitals, health systems and physician practices, to assess their level of maturity as it relates to consumerization of their financial business model.