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Jason Fife

Recent Posts

How User Ratings Improve Chatbots in Higher Education

Apr 6, 2021 11:13:02 AM / by Jason Fife

We’ve all realized the benefits of artificial intelligence at one point or another. According to Forbes, chatbots help users get answers to their questions on demand, without the need to wait for an available representative.

Meet #CampusClear, Free Self-Screen App for Colleges and Universities

Jun 8, 2020 12:56:48 PM / by Jason Fife

Ivy.ai announces free app to help colleges and universities return to campus

On Thursday, Ivy.ai announced #CampusClear, a free self-screen app designed to help colleges and universities return to campus safely in the fall. The app, which prompts all students, faculty, staff, and visitors to complete a once-daily single-question survey, provides users with a FastPass for accessing campus, and returns real-time insights to campus administrators.

Learn More

Here's What's New to Ivy.ai's Brain Scan

Apr 30, 2020 5:46:17 PM / by Jason Fife

New Changes to Brain Scan from Ivy.ai

We're excited to announce several significant updates to Brain Scan, a search utility included with every Ivy.ai Chatbot that helps identify and update outdated information in your Chatbot's brain. Our hope is that with these updates, it will be easier than ever for administrators to ensure that their Chatbot's knowledge is always up-to-date.

Student Perspective: Your Students Want a Chatbot

Apr 17, 2020 10:49:59 AM / by Jason Fife

We Asked Student Employees How Our Chatbot Would Have Benefited Them - Here's What They Said.

Higher Education exists to shape the minds of learners, but in many ways, the learners shape the industry. We see this all the time when institutions add new programs to accommodate aspiring professionals, or when colleges begin offering online degrees to appeal to students who value remote learning. As schools prepare for the looming enrollment cliff, it's especially important that they examine ways to improve the student experience at scale. Educators must ask what it is that students desire, which processes can be improved, and how they can combine those elements to build something better.

Using SMS Text to Capture Student Intent

Apr 6, 2020 11:34:08 AM / by Jason Fife

SMS Texting from Ivy.ai Helps Uncover Student Intentions

Forecasting: it's essential to every business, and that includes institutions in the business of educating students. From enrollment to event management, a clearer picture of your students' intentions helps to facilitate better planning. One such example is front-and-center in the wake of COVID-19 closures and contingency plans. Will prospective students still attend in the Fall? What if the campus remains closed, and the classroom settings remain online? Do students value the flexibility, or is the on-campus experience simply too important?

Introducing Ontologies from Ivy.ai

Mar 27, 2020 5:37:36 PM / by Jason Fife

Learn More about Ontologies from Ivy.ai

Bridging Gaps Exposed by COVID-19 and the Looming Enrollment Crisis

Mar 23, 2020 7:44:35 PM / by Jason Fife

How an AI Chatbot from Ivy.ai Aids Operational Continuity in Times of Crisis

Ivy.ai Offers Free COVID-19 Response System

Mar 16, 2020 7:21:34 PM / by Jason Fife

Ivy.ai offers schools a free COVID-19 Chatbot and human-to-human Live Chat platform

As schools work to combat the spread of COVID-19, many have decided to cease in-person operations. For some institutions, that means spending a few weeks away from campus, while others have elected to shift the remainder of their Spring semester to online learning. These varied decisions all have far-reaching implications, and raise a lot of important questions for students.

When will school re-open?

I'm an international student, do I have to go home? 

If I paid my housing deposit, am I eligible for a refund?

This presents an unprecedented communications challenge for colleges and universities. To help, Ivy.ai is offering a free COVID-19 Response System until June 30, 2020. Schools can get started in under 10 minutes, and the system includes a COVID-19 Chatbot, a human-to-human Live Chat platform, and SMS Texting. During sign-up, schools receive an installation code to copy and paste onto their website. Voila!

Get Started Now


Here's a little more about what's included:

Use a Chatbot to Send Important Messages to Users

Mar 2, 2020 5:13:15 PM / by Jason Fife

Sometimes a message is so important that you need to broadcast it across all of your communication channels. One example is the onset of the Coronavirus in early 2020. Many institutions are working proactively to prevent the spread of this illness and limit its impact on their communities. You can use our chatbots to help get the word out - here's how:

Use Google Event Tracking to Measure Ivy.ai Chatbot Interactions

Feb 19, 2020 5:32:01 PM / by Jason Fife

Chatbots from Ivy.ai provide a wealth of information related to interactions with students. From understanding peak usage times to identifying the most common topics discussed, administrators receive automatic reports that highlight useful information. Now, chatbot administrators can analyze their users' interactions with their chatbots using Event Tracking from Google Analytics.

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