SMS Texting from Ivy.ai Helps Uncover Student Intentions

Forecasting: it's essential to every business, and that includes institutions in the business of educating students. From enrollment to event management, a clearer picture of your students' intentions helps to facilitate better planning. One such example is front-and-center in the wake of COVID-19 closures and contingency plans. Will prospective students still attend in the Fall? What if the campus remains closed, and the classroom settings remain online? Do students value the flexibility, or is the on-campus experience simply too important?

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How an AI Chatbot from Ivy.ai Aids Operational Continuity in Times of Crisis

Ivy.ai offers schools a free COVID-19 Chatbot and human-to-human Live Chat platform

As schools work to combat the spread of COVID-19, many have decided to cease in-person operations. For some institutions, that means spending a few weeks away from campus, while others have elected to shift the remainder of their Spring semester to online learning. These varied decisions all have far-reaching implications, and raise a lot of important questions for students.

When will school re-open?

I'm an international student, do I have to go home? 

If I paid my housing deposit, am I eligible for a refund?

This presents an unprecedented communications challenge for colleges and universities. To help, Ivy.ai is offering a free COVID-19 Response System until June 30, 2020. Schools can get started in under 10 minutes, and the system includes a COVID-19 Chatbot, a human-to-human Live Chat platform, and SMS Texting. During sign-up, schools receive an installation code to copy and paste onto their website. Voila!

Get Started Now

Here's a little more about what's included:

Sometimes a message is so important that you need to broadcast it across all of your communication channels. One example is the onset of the Coronavirus in early 2020. Many institutions are working proactively to prevent the spread of this illness and limit its impact on their communities. You can use our chatbots to help get the word out - here's how:

Chatbots from Ivy.ai provide a wealth of information related to interactions with students. From understanding peak usage times to identifying the most common topics discussed, administrators receive automatic reports that highlight useful information. Now, chatbot administrators can analyze their users' interactions with their chatbots using Event Tracking from Google Analytics.

Updating Outdated Information with Ivy.ai's Brain Scan

We’ve all been there. You went straight to the source for the answer to your question, however, upon finding it you learned that it was outdated. From past deadlines to broken links, outdated information is rarely helpful. For those that have invested in Artificially Intelligent Chatbot technology, it can be particularly frustrating to see their chatbot return unhelpful information to users. With Ivy.ai’s Brain Scan tool, you can say goodbye to outdated information once and for all.