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Jensen Collins

Jensen is an AI Data Researcher at Ivy.ai, responsible for chatbot maintenance.

Recent Posts

Human-AI Collaborations: When Does AI Outsmart Humans?

Aug 14, 2019 2:13:00 PM / by Jensen Collins

Human connection is a driving force in fields like higher education. Still, artificial intelligence is an incredible tool to boost efficiency, reduce costs, and captivate audiences. Whether students need to apply for financial aid, review admissions requirements, or access the university job board, artificial intelligence is becoming an integral part of the team. In fact, AI has outwitted humans in 3 key categories: data analysis, strategy, and repetitive task performance.

Top 10 Funniest Questions from July 2019

Aug 7, 2019 2:19:00 PM / by Jensen Collins

This Summer is flying by! As you get ready to welcome students to campus, take a look at some of the most creative questions they have asked us over the past month.

How to Make Your Chatbot Irresistible

Jul 24, 2019 2:03:00 PM / by Jensen Collins

Students want to find answers as quickly as possible. Chatbots are great for that. Students also love excellent customer service. Chatbots are great for that too, but how do you make sure your students’ experience with the chatbot is memorable?

Ivy.ai Fixes Your Email Influx

Jul 17, 2019 3:29:59 PM / by Jensen Collins

We love working with our clients to develop new tools! We’re excited to launch the Ivy Email Center that we developed in partnership with Texas A&M University. Texas A&M identified a need for email efficiency, and we are happy to deliver! We know that your time is precious and that your students are your top priority, so we developed an email center to elevate the customer service experience for both administrators and students.

Ivy Chatbots Speak Over 100 Languages!

Jul 10, 2019 2:30:00 PM / by Jensen Collins

We’re excited to announce that Ivy.ai chatbots can service students in more than 100 languages! 

Top 10 Funniest Questions Students Asked Our Bots in June 2019

Jul 3, 2019 3:17:00 PM / by Jensen Collins

It’s been another great month at Ivy! We love getting fun questions from our users, and we're excited to share them with you. Here are some of our favorite questions from the month of June.

The Heat is On: Summer's Hottest Financial Aid Questions

Jun 24, 2019 8:44:21 AM / by Jensen Collins

Every summer, anxious students inundate the Financial Aid Office with questions, and the staff are spread thin. As the school year approaches and tuition bills come due, students want frequent status updates, especially when they'll receive their financial aid. It can be difficult for  financial aid staff to provide individualized student attention, although that is often what students want and need. We've analyzed the 9 most popular topics asked to our financial aid chatbots to offer you insight into your students' most common questions. This way, you can anticipate your students' needs and, more importantly, explore solutions that will ease the burdens of summer rush. 

How Chatbots Work: The 4 Step Process to Maintain Human-Supervised AI

Jun 12, 2019 3:05:30 PM / by Jensen Collins

An Inside Look into Chatbot Maintenance with Human Supervised Artificial Intelligence

When a student starts college, they are often faced with academic and social challenges. At times, they may feel stumped. Well, sometimes our chatbots get stumped, too.  And just like any student, our bots are constantly learning!  Here’s a preview of what we do behind the scenes at Ivy. To explain how it works, we use a university setting as a metaphor, where the bot is the student and our maintenance team are the professors!

The 10 Funniest Questions Students Asked our Bots in May 2019

Jun 4, 2019 1:08:39 PM / by Jensen Collins

10 Funniest Questions From May 2019

Users often ask our Ivy chatbots some interesting questions. Sometimes we get a good laugh, and sometimes we learn something new. Here are 10 of our favorite questions from the past month, and our team’s creative responses.

Stop Summer Melt with an AI-Powered SMS Chatbot

May 30, 2019 4:03:59 PM / by Jensen Collins

Your Playbook to Stop Summer Melt For First Generation And At-Risk Students

Up to 40% of incoming freshman students, especially those from first-generation and low-income families, confirm intent to enroll in college but fail to attend1. This phenomenon, called “Summer Melt”, is a persistent problem in higher education. Luckily, text messaging campaigns have proven effective in engaging this vulnerable population and providing students with the support necessary to “stay in the game”.

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