Every summer, anxious students inundate the Financial Aid Office with questions, and the staff are spread thin. As the school year approaches and tuition bills come due, students want frequent status updates, especially when they'll receive their financial aid. It can be difficult for financial aid staff to provide individualized student attention, although that is often what students want and need. We've analyzed the 9 most popular topics asked to our financial aid chatbots to offer you insight into your students' most common questions. This way, you can anticipate your students' needs and, more importantly, explore solutions that will ease the burdens of summer rush.
An Inside Look into Chatbot Maintenance with Human Supervised Artificial Intelligence
When a student starts college, they are often faced with academic and social challenges. At times, they may feel stumped. Well, sometimes our chatbots get stumped, too. And just like any student, our bots are constantly learning! Here’s a preview of what we do behind the scenes at Ivy. To explain how it works, we use a university setting as a metaphor, where the bot is the student and our maintenance team are the professors!
10 Funniest Questions From May 2019
Users often ask our Ivy chatbots some interesting questions. Sometimes we get a good laugh, and sometimes we learn something new. Here are 10 of our favorite questions from the past month, and our team’s creative responses.
Your Playbook to Stop Summer Melt For First Generation And At-Risk Students
Up to 40% of incoming freshman students, especially those from first-generation and low-income families, confirm intent to enroll in college but fail to attend1. This phenomenon, called “Summer Melt”, is a persistent problem in higher education. Luckily, text messaging campaigns have proven effective in engaging this vulnerable population and providing students with the support necessary to “stay in the game”.
Artificial intelligence (AI), including machine learning and virtual assistants, is permeating the world of business. McKinsey & Company reports that early adopters of these technologies are 3.5 times more likely to anticipate a growing profit margin, and Forbes states that by the year 2022, a majority of AI products will be used to complete repetitive, consumer facing tasks. This allows your current staff to focus on more complex and unique situations.