I just finished giving a panel presentation at the ISSP Conference in Miami. The panel discussion, "Enabling your Super Heroes," was moderated by Jesse Boeding, an industry veteran and doctoral student at the University of Pennsylvania. The other panelists were Chrissy Kintner, Assistant Vice Provost at the University of Missouri and Kimberly Laney, Director of Enrollment Management at UNC Charlotte. (Full disclosure: both Mizzou and UNCC are clients of Ivy.ai).
Whether you already use an Ivy chatbot, or you're just exploring the benefits of bringing Ivy to your website, you benefit the most by knowing what Ivy can do for you. Most of us know that an artificially intelligent chatbot offers real-time service to users. Chatbots resolve a high volume of inquiries on their own, and enable your staff to deliver significantly improved service. But did you know that Ivy can help with your marketing and social media communications? Ivy can help drive your productivity in a number of ways that you might not have expected.
As the age of automation unfolds, employers seek to fill a growing number of positions that support artificial intelligence. Systems that leverage Machine and Deep Learning help companies improve their performance, but they present a unique challenge. While hiring managers value relevant experience, it can be difficult to find experienced candidates when the technology is so new. Likewise, young adults entering the workforce must overcome the age-old challenge of how to gain experience. Having the right information in your career center can help solve both of these challenges at once.
Here's what to do when your bot gets stumped.
Here's a typical scenario: It's 8:00pm on Wednesday and a prospective student is working on their admissions application. They've searched your website high and low but can't figure out if they are eligible for a discounted application fee because of their veteran status. They see your chatbot and ask it the question. Unfortunately, your bot doesn't know this information yet and gets stumped. Gracefully handling this scenario is essential for inspiring confidence in your bot and attracting return users.
For the last two years the style of our web-based version of your chatbot has remained virtually unchanged. During the same period, the internet as a whole has trended towards a more minimalistic, clean style with fewer shadows and gradients and a whole lot less grey. Bold colors and clean lines are now in vogue and well, frankly, it was time for an Ivy facelift.