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Human-AI Collaborations: When Does AI Outsmart Humans?

Aug 14, 2019, 2:13:00 PM / by Jensen Collins

Human connection is a driving force in fields like higher education. Still, artificial intelligence is an incredible tool to boost efficiency, reduce costs, and captivate audiences. Whether students need to apply for financial aid, review admissions requirements, or access the university job board, artificial intelligence is becoming an integral part of the team. In fact, AI has outwitted humans in 3 key categories: data analysis, strategy, and repetitive task performance.

Strengthen Your Human-AI Team by Integrating AI into These 3 Categories

 

Data Analysis

Artificial Intelligence is a strong tool for analytics, and many AI systems have outsmarted their human counterparts. MIT’s “Data Science Machine,” for example, can create predictive analytics from raw data in a fraction of the time it would take a team of human Data Scientists. In addition to vastly increasing efficiency, this machine’s analytics can be utilized to create actionable reports for teams lacking data experts.

In this hands-off approach, users simply tell AI which metrics to collect, then AI produces useful descriptive analytics. In some cases, AI algorithms can take it even further by producing prescriptive analytics to help your team strategize.

 

Strategy

Think you’re good at chess? AI is better. With proper programming, artificially intelligent machines can outsmart most humans in games requiring strategy. Google’s AlphaGo, for example, beat the top human player of one of humanity’s most strategically complex board games, “Go.” 

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Perhaps even more incredible, the machine was able to learn Chess strategy in just four hours, with no additional human knowledge. AlphaZero, as the machine was dubbed, then beat the world’s top chess 

If you’re not interested in board games, you may be interested in how artificial intelligence can help you strategize other operations. As businesses rely more on analytics for decision making, artificial intelligence has evolved to provide both descriptive and predictive analytics. This means, one artificially intelligent machine can both provide raw data and help your team strategize about the future. program. 

 

Repetitive Administrative Tasks

Because AI is virtually unaffected by volume, it tends to be more reliable than its human counterparts for a highly repetitive volume of work. Ivy.ai chatbots, for example, provide 24/7 customer service by answering common questions and performing scheduling tasks. 

Additionally, as people get tired or overwhelmed, they tend to make mistakes. Artificial intelligence never needs a vacation: not a week, a day, or even an hour off. While your invaluable human team takes a well-deserved break, artificial intelligence completes necessary tasks around-the-clock. AI remains relatively unaffected by the length and volume of tasks and is reliable and accurate. 

 

Where The Humans Win: Personal Connections

One category where humans will always win is establishing a real human connection. For this reason, especially in fields like higher education, human teams are irreplaceable.  In addition, humans are essential for more complex tasks that require higher level thinking. For this reason, AI is an excellent partner for the repetitive, data driven tasks. Chatbots and other AI features help schools analyze admissions and retention data, strategize for the future, and perform automated tasks around the clock. A partnership with artificial intelligence allows your human team to be human and create that human connection with students and their families while the AI does the busy work. 



Jensen Collins

Written by Jensen Collins

Jensen is an AI Data Researcher at Ivy.ai, responsible for chatbot maintenance.

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