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Use a Chatbot to Send Important Messages to Users

Mar 2, 2020 5:13:15 PM / by Jason Fife

Sometimes a message is so important that you need to broadcast it across all of your communication channels. One example is the onset of the Coronavirus in early 2020. Many institutions are working proactively to prevent the spread of this illness and limit its impact on their communities. You can use our chatbots to help get the word out - here's how:

Use Google Event Tracking to Measure Ivy.ai Chatbot Interactions

Feb 19, 2020 5:32:01 PM / by Jason Fife

Chatbots from Ivy.ai provide a wealth of information related to interactions with students. From understanding peak usage times to identifying the most common topics discussed, administrators receive automatic reports that highlight useful information. Now, chatbot administrators can analyze their users' interactions with their chatbots using Event Tracking from Google Analytics.

Say Goodbye to Outdated Information with Brain Scan from Ivy.ai

Feb 10, 2020 2:36:23 PM / by Jason Fife

Updating Outdated Information with Ivy.ai's Brain Scan

Brain Scan was recently updated with brand new features! Click here to read more about these enhancements.


We’ve all been there. You went straight to the source for the answer to your question, however, upon finding it you learned that it was outdated. From past deadlines to broken links, outdated information is rarely helpful. For those that have invested in Artificially Intelligent Chatbot technology, it can be particularly frustrating to see their Chatbot return unhelpful information to users. With Ivy.ai’s Brain Scan tool, you can say goodbye to outdated information once and for all.

ISSP Reflections: Chatbots and Cost Reduction

Nov 4, 2019 9:28:52 AM / by Mark McNasby

I just finished giving a panel presentation at the ISSP Conference in Miami. The panel discussion, "Enabling your Super Heroes," was moderated by Jesse Boeding, an industry veteran and doctoral student at the University of Pennsylvania. The other panelists were Chrissy Kintner, Assistant Vice Provost at the University of Missouri and Kimberly Laney, Director of Enrollment Management at UNC Charlotte. (Full disclosure: both Mizzou and UNCC are clients of Ivy.ai). 

Top 10 Funniest Questions of September 2019

Oct 15, 2019 2:00:00 PM / by Jensen Collins

As the semester cranks into full gear and students continue asking tough questions, take a look at some of the funniest ones as well! Here’s a look at some of our favorite student questions from the month of September!

The AI Internship Experience with Ivy.ai

Sep 30, 2019 9:48:00 AM / by Chelsea Phelan

As a college junior, I was very confused about my career path. Computer Science is a field rich with opportunities and choosing which company or job to explore seemed like an enormous feat. The only thing clear was my interest in exploring something exciting  and new. After scouring Handshake and LinkedIn, I attended multiple video conference interviews at large tech corporations where I stumbled around with terms like “iteration” and “object-oriented programming”. I was beginning to wonder if I’d chosen the wrong career path, when I discovered an internship posting from Ivy.ai, a higher education chatbot company.

Gender Diversity in AI

Aug 21, 2019 2:23:00 PM / by Maddie Norwood

As a woman working in artificial intelligence who enjoys playing video games and dislikes many traditionally “girly” things, I have experienced firsthand the difficulties of being a woman in a man’s world. Women make up a minuscule percentage of the artificial intelligence industry and of the computer science industry as a whole. Artificial intelligence software is meant to be used by everyone, but it is often inherently biased towards men because it is primarily created by men.

Human-AI Collaborations: When Does AI Outsmart Humans?

Aug 14, 2019 2:13:00 PM / by Jensen Collins

Human connection is a driving force in fields like higher education. Still, artificial intelligence is an incredible tool to boost efficiency, reduce costs, and captivate audiences. Whether students need to apply for financial aid, review admissions requirements, or access the university job board, artificial intelligence is becoming an integral part of the team. In fact, AI has outwitted humans in 3 key categories: data analysis, strategy, and repetitive task performance.

Top 10 Funniest Questions from July 2019

Aug 7, 2019 2:19:00 PM / by Jensen Collins

This Summer is flying by! As you get ready to welcome students to campus, take a look at some of the most creative questions they have asked us over the past month.

8 Critical Features to Ensure Your Chatbot's Success

Aug 1, 2019 2:15:00 PM / by Mark McNasby

Whether you already use an Ivy chatbot, or you're just exploring the benefits of bringing Ivy to your website, you benefit the most by knowing what Ivy can do for you. Most of us know that an artificially intelligent chatbot offers real-time service to users. Chatbots resolve a high volume of inquiries on their own, and enable your staff to deliver significantly improved service. But did you know that Ivy can help with your marketing and social media communications? Ivy can help drive your productivity in a number of ways that you might not have expected.

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