Artificial intelligence (AI), including machine learning and virtual assistants, is permeating the world of business. McKinsey & Company reports that early adopters of these technologies are 3.5 times more likely to anticipate a growing profit margin, and Forbes states that by the year 2022, a majority of AI products will be used to complete repetitive, consumer facing tasks. This allows your current staff to focus on more complex and unique situations.

Introducing Ivy's New Query Suggestion Tool
Let's face it, sometimes our users don't ask questions in the way we expect them.  Their questions often have typographical errors or even use different terminology.  In these cases the bot, of course has a greater likelihood of failure ... but not anymore!  Today, Ivy launched a new query suggestion tool to help solve this problem. 

For the last two years the style of our web-based version of your chatbot has remained virtually unchanged.  During the same period, the internet as a whole has trended towards a more minimalistic, clean style with fewer shadows and gradients and a whole lot less grey.  Bold colors and clean lines are now in vogue and well, frankly, it was time for an Ivy facelift.

How well is my bot performing?

This is something all of our partners want to know, and there are a number of ways that this can be evaluated. At Ivy we are always working to be more transparent and to provide data that is accurate, relevant, meaningful, and actionable.