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Chatbot Strategy Planning Guide

Apr 5, 2019 10:59:43 AM / by Jensen Collins

Artificial intelligence (AI), including machine learning and virtual assistants, is permeating the world of business. McKinsey & Company reports that early adopters of these technologies are 3.5 times more likely to anticipate a growing profit margin, and Forbes states that by the year 2022, a majority of AI products will be used to complete repetitive, consumer facing tasks. This allows your current staff to focus on more complex and unique situations.

Better Questions with Query Suggestions

Mar 29, 2019 4:46:00 PM / by Mia Wang

Introducing Ivy's New Query Suggestion Tool
Let's face it, sometimes our users don't ask questions in the way we expect them.  Their questions often have typographical errors or even use different terminology.  In these cases the bot, of course has a greater likelihood of failure ... but not anymore!  Today, Ivy launched a new query suggestion tool to help solve this problem. 

Improved Branding and a Modern Look and Feel

Mar 29, 2019 11:19:23 AM / by Mark McNasby

For the last two years the style of our web-based version of your chatbot has remained virtually unchanged.  During the same period, the internet as a whole has trended towards a more minimalistic, clean style with fewer shadows and gradients and a whole lot less grey.  Bold colors and clean lines are now in vogue and well, frankly, it was time for an Ivy facelift.

Measuring Bot Performance Accurately

Mar 26, 2019 5:00:40 PM / by Allison Pozezanac

How well is my bot performing?

This is something all of our partners want to know, and there are a number of ways that this can be evaluated. At Ivy we are always working to be more transparent and to provide data that is accurate, relevant, meaningful, and actionable.

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