The following updates have been made to the Ivy.ai Help Center: 

• A side panel will replace the redirected Help Center page
• A Video Library will be added to the Help Center

In celebration of Women’s History Month, we’re shining the spotlight on the women in leadership roles at Ivy.ai. In our first installment, Katharine Coomer demonstrates how younger generations are increasingly improving the workplace as they enter upper management.

When preparing to add a chatbot to your website, you will likely face the decision over when to keep the chatbot live and when to switch to live chat. But for those who are new to the world of chatbots, the differences might not even be apparent to the untrained administrator.

We can’t wait to see the next wave of innovations higher education leaders will help craft and shape. The connection between Ivy.ai and higher ed institutions is seamless. In fact, our company was born during a meeting of educators and technologists discussing how to best help, retain, and encourage students to thrive in college. 

If you’re noticing that much of your customer service interactions are more automated, you’re not alone. The days of packed call centers have long been a thing of the past (and it’s not because of COVID-19).

Over the past several years, businesses have rushed to implement this technology to streamline customer communication. However, many chatbot experiences leave much to be desired, especially within higher education.

Many technological advancements have made a positive impact in our lives, from the added convenience of voice recognition and the virtual personal- and teachers’- assistants to self-driving cars, as well as the reactive machines used in games for our entertainment. Some forms of artificial intelligence indeed make our lives easier. 

Ivy.ai is excited to announce a new integration with PeopleSoft that allows students to access personalized information using their school’s authentication method.

Let’s talk about the future of higher education and why it is going to be spectacular. That’s right, I said spectacular! I want to raise your spirits because, even casual observers are stumbling on one of the numerous higher-ed “doomsday reports” and might feel a bit discouraged. 

Identity theft is one of the fastest growing crimes in the U.S., with 33% of adults reporting that they’ve been victims at some point in their lives. As our businesses, livelihood, and now our education systems increasingly depend on electronic data to perform daily operations, larger amounts of personally identifiable information (PII) are being entered and stored online. This can put companies and individuals at risk for identity theft.